Your Privacy Matters to Us

Who We Are

Pro Author Publishing is a professional book publishing brand managed by Nexoverse Solutions LLC. Unlike other publishing companies, we manage all of our operations from our Office Address at 46472 Lear Dr, Chilliwack, BC, Canada, and 5900 Balcones Dr, Austin, TX. For any inquiries, email us at info@proauthorpublishing.com or call 737-313-8367.

1. Introduction

Pro Author Publishing is a brand who is dedicated to protect your privacy and creative work. As one of the trusted book publishers, this policy explains how do we deal with your personal data when you visit our website i.e. www.proauthorpublishing.com or use our publishing services.

By using our site and submitting your manuscript for any purpose such as editing, design or marketing, you agree to these privacy practices mentioned below. If you disagree with any of these, please stop using our services. For any questions, contact us at info@proauthorpublishing.com .

2. The Sources from which We Obtain Your Personal Information

We obtain your personal information through three major sources of information to be able to provide our services properly:

Direct Submission

We obtain information about you from you when

• You create a personal account and place an order on our site.
• You submit your manuscript, drafts, or any other project files on our site.
• You complete our contact form, inquiry form or form for calculating prices.
• You subscribe to receive our newsletters and/or exclusive marketing emails.
• You get in touch with us by email, phone or live chat support.

Automatic Collection

While using our website, we automatically collect some technical information about you:

• Cookies – small data files stored on your computer to identify and track your visits and preferences.
• Web Beacons / Pixels – small digital images used to track the number of page views and performance of our emails.
• Server Logs – automatic log records of your IP address, your browser type and times of access.
• Google Analytics – services for web site statistics.

Sources of Third Party Information

From time to time, we may be collect information about you from third parties that only includes:

• Trusted payment processors (which are Paypals or Stripe) just to confirm payments
• International distribution platforms that include Amazon KDP, IngramSpark, and Audible.
• Marketing and customer relationship management software for example, Mailchimp and Hubspot.
• Referral partners or affiliates that have your consent and permission to communicate your contact information to us.

(Notably: We do not purchase any personal information from third party data brokers.)

3. How We Utilize Your Personal Information

Your personal information will be used by us exclusively for the following legal and legitimate purposes, namely:

• Provision of Services: For publishing your book, designing its cover, editing your manuscript, printing copies, and building up your author's website.
• Payments Processing: For invoicing you, processing your payments, and accounting for taxes.
• Customer Service: For answering your queries and troubleshooting technical issues to ensure quality customer service.
• Communications: For sending you updates about your projects, important services and design files.
• Marketing and Promotions: For sending you newsletters and promotional material – provided that you have consented to receiving them.
• Security and Prevention of Fraud: For detecting and preventing any unauthorized access, plagiarism and fraud.
• Legally Required Purposes: For complying with any legal, tax, audit, and regulatory requirements.

(The use of automated decision-making or profiling having any legal effect on you is excluded.)

4. Disclosure of Personal Information

We neither sell nor rent or transfer your personal data to any third parties for marketing or any other purpose. Your data is transferred only under the following specific circumstances:

• To Service Providers: In the normal course of our business, we may have to work with third-party service providers in connection with book publishing and distribution (Amazon KDP/Ingramspark), audiobook production, payment processing (Stripe/PayPal), email marketing, web hosting, and customer support. Each of such service providers undertakes to maintain the security of your data.
• When Required by Law: In cases when disclosure is mandated by law, judicial order, audit requests, or for protection of our rights and those of our users.
• In Business Transactions: In case Pro Author Publishing becomes engaged in mergers, acquisitions, or asset sales, your personal information may become a subject of transfer of business assets in confidence.
• By Your Consent: We will share your information with other third parties such as publicists, influencers, or co-authors only upon your prior written consent.

5. Transfer of Your Data Internationally

Since Pro Author Publishing is a global firm, your personal information and manuscripts might be analyzed or stored on secure servers based outside of your country, mainly the US and Canada.

For keeping your information absolutely safe, we make sure that our company has all the necessary security policies, which are followed in accordance with the international legislation concerning data safety. We cooperate only with service providers that observe data regulation standards and also have appropriate contracts, which protect your intellectual creations and personal data wherever it is being processed.

6. Protection of Personal Data

We use reliable security measures designed by professionals to ensure that your personal information is not accessible to anyone else or is not lost, altered or disclosed. We use such measures as:

• Secure Encryption: Using SSL/TLS encryption for all data transfers made safely via our website.
• Safe Storage: Keeping any sensitive draft files and payment logs safe in firewalled servers.
• Access Control: Limiting access to your manuscript and personal information to the authorized members of our team who need it to do the job.
• Security Audit: Checking our IT systems periodically to discover and fix any security weaknesses in them.
• Staff Training: Training our employees in handling and processing personal data securely.

(Note: While we do our best to ensure maximum safety of your data, nothing can guarantee 100% safety. In the unlikely case of data leak, we will make sure to inform you about it right away.)

7. Retention of Data

Your personal data is retained only for as long as necessary for the purposes for which it was collected initially. These include:

• Providing and improving our services for creative publishing.
• Fulfilling our legal, taxation and accounting requirements (typically until seven years after the related financial transaction).
• Settling disputes, claims or enforcing our service agreements.

At the end of such a period, we will erase or make your data anonymous. In the case of manuscript and book files, we retain files for the entire time of your active project and two years afterward for backup and archiving purposes, or until you ask us to remove them sooner.

8. Applicability of This Policy

This Privacy Policy is applicable to all persons whose personal information is collected and processed by us, namely:

• Authors and clients availing of our editing, design or distribution services.
• Visitors of our website visiting any page on our website.
• Subscribers to our newsletters, blogs or marketing communications.
• People contacting us directly in connection with their questions, assistance, or possible business dealings.

This Privacy Policy covers all personal data we collect through our website, form submissions, emails, phone calls, file uploads or third-party applications.

9. Categories of Personal Information that We Collect

Various types of personal information are collected by us in order to deliver our services, conduct our business activities, and fulfill certain regulatory requirements. This data may include:

Identifiers and Contact Information

Name, email address, telephone number, postal mailing address, username and password from your account when registering on our website, placing orders or contacting our support team.

Financial and Transactional Information

Billing address, preferred method of payments (the last 4 digits of the card or PayPal email), billing receipts and transactional history for our services. Important to note: we do not store full credit card numbers. All transactions occur through secured services such as Stripe or PayPal.

Manuscripts and Creative Content

Original manuscript, book draft, book title, synopses, author bio, custom illustrations, book cover designs, audio recordings (for audiobooks).

Device and Usage Data

Technical information that is automatically gathered while you use our platform, such as your IP address, browser used, operating system, device used, screen resolution, paths taken to leave our website, exit pages, and specific pages viewed.

Online Behavior and Tracking Data

Information concerning how you browse our website, such as how much time is spent on specific pages, clicks made, and interactions. This information is collected by means of cookies, web beacons, and analytics software like Google Analytics or Facebook Pixel.

Professional and Author Information

Information concerning your professional writing career, your publication record before working with us, preferred genres, and links to social media accounts (if provided to us) to be able to personalize our services or marketing efforts.

Interaction and Support Record

Information concerning your interactions with us, such as email communication, support tickets, live chats, voice messages, and customer satisfaction surveys retained for quality assurance.

Inferences and Preferences

Information inferred from your online behavior and preferences in order to learn more about your interests and offer appropriate services, features, or promotions.

(Sensitive personal information such as Social Security numbers, government identification numbers, biometric data, race or ethnic origin, political or religious affiliations will not be collected by us deliberately. In case such personal information is inadvertently provided to us, we shall destroy it immediately.)

10. Privacy Rights (Residents of the United States)

Your state of residence in the United States determines some additional privacy rights you might be entitled to concerning the manner of processing your personal data.

Texas Privacy Rights (TDPSA)

If you are a Texas resident, the Texas Data Privacy and Security Act provides you with the following rights:

• To access and view your personal data stored by us.
• To request correction of erroneous or outdated data.
• To request the removal of your personal data from our databases.
• To receive a portable copy of the data we process about you.
• To opt-out of participating in personalized advertising campaigns.
• To opt-out of being subjected to any profiling practices that have legal consequences for you.
• To know whether your data is currently being processed or not.

We will process all your requests in accordance with the required deadlines.

Other U.S. States Consumer Privacy Laws Rights

Other residents of the U.S. states with functioning privacy protection laws have analogous rights.

11. Children’s Privacy (COPPA Compliance)

Children younger than 13 years old should not use our website or services. No personal data will be collected from children. In case we learn that we've accidentally obtained some personal information about a child, we will remove such data immediately.

In cases of creating children's books, we work only with adult authors, illustrators, or parents who represent children and upload data to our website.

12. Links to Other Sites and Services

Links to various websites owned by third parties (e.g., Amazon, Audible, Facebook, Twitter) might appear on our site. We do not control and own such third parties, and hence, are not responsible for their privacy policies or security measures. It is highly recommended to get acquainted with the privacy policies of third parties before submitting any personal information to them.

13. Do Not Track (DNT) Signals

Currently, our website does not respond to browsers' "Do Not Track" requests since there is no universally accepted way of processing these requests. You can manage your tracking preferences within your browser's settings or via other websites, including YourAdChoices.

14. Changes to This Privacy Policy

This privacy policy may be amended from time to time due to technological advances, changes in business practices, and any applicable law. In case of significant amendments, we will:

• Publish the revised privacy policy on this page.
• Update the "Last Updated" date.
• Notify our registered users regarding significant amendments via e-mail, if needed.

By using our website or our services after such amendments become effective, you accept the revised privacy policy.

15. How to Contact Us

In case you have any inquiries or complaints regarding this Privacy Policy and your personal data, please feel free to contact us using the contact information provided below:

Pro Author Publishing

• Email: info@proauthorpublishing.com
• Phone: (737) 808-0097
• Office Address: 5900 Balcones Dr Austin, TX 78731
• Office Address: 46472 Lear Dr, Chilliwack, BC, Canada, V2R 5P6

Nexoverse Solutions LLC

• Email: info@nexoversesolutions.com
• Phone: (737) 287-8647
• Office Address: 5900 Balcones Dr Austin, TX 78731
• Office Address: 46472 Lear Dr, Chilliwack, BC, Canada, V2R 5P6

Submit Data Requests

Please do not hesitate to contact us to submit any of the requests listed below about your data:

• View your personal data.
• Delete your personal data.
• Amend inaccurate information.
• Unsubscribe from marketing emails.
• Withdraw consent to process personal data.

We will consider all verified data requests submitted by you within 30 days. If we require more time to process your data request, we will let you know about it.

16. Terms & Conditions & Consent for SMS

Phone numbers provided for SMS consent will never be shared with any third party companies for marketing purposes.

01. Types of Messages:

Provided that you subscribe to SMS updates, you may receive messages related to appointments, project updates, payments, and some promotions.

02. Message Frequency:

Message frequency depends on your project needs but in any case, you will not get more than 10 SMS messages per week.

03. Potential Fees:

Depending on your mobile phone service carrier, standard message and data rates apply.

04. Opt-In Procedure:

You may choose to subscribe to our updates by clicking on the consent button at our online contact or order forms.

05. Opt-Out Procedure:

In case you would like to unsubscribe from all our messages, reply STOP to any message at any time.

06. Assistance Request:

Text HELP in case you need help or you can contact us at info@proauthorpublishing.com.

07. General Disclosures:

Message and Data Rates Apply, Opt-out Anytime By Texting STOP, Text HELP For Assistance.

17. Stop & Unsubscribe

To unsubscribe from our communications anytime:

• Emails: Please click on the "unsubscribe" link found at the bottom of any emails.
• SMS: Please type STOP on any SMS messages to unsubscribe instantly.

18. Updates

We hereby have the sole right to modify this Privacy Policy and/or our Terms of Use at any time. We advise you to visit this page regularly.

For easier communication across the globe, our employees may use pseudonyms depending on your location.

19. Miscellaneous

This Privacy Policy is governed by the laws of the State of Texas. In case of a part being invalid or unenforceable, the rest of the policy will continue to be valid.